Information Technology Management System of Sharing Knowledge Between Universities Using Systematic Literature Review

Abstract
Knowledge is a vital resource for academic institutions, driving innovation dan development. However, universities face challenges in effective knowledge sharing due to cultural barriers, lack of trust, and technological constraints. This research, conducted using a Systematic Literature Review (SLR), identifies key variables influencing knowledge sharing, highlights challenges, and proposes solutions to foster collaboration. The findings reveal that cultural barriers, such as competitive organizational environments and technological constraints, including high costs and user-friendly systems, significantly hinder knowledge sharing. To address these issues, the study recommends implementing user-friendly technologies, promoting collaboration through seminars and workshops, and encouraging cross-departmental projects. These solutions provide actionable insights to enhance knowledge sharing frameworks and support innovation across academic institutions
Downloads
References
M. Cheng, J. S. Ho, and P. M. Lau, “Knowledge sharing in academic institutions : a study of multimedia university malaysia,” Electron. J. Knowl. Manag., vol. 7, no. 3, pp. 313–324, 2009.
J. Simões and R. G. Fontinha, “How Does Technology Influence Knowledge Sharing and Application Among Team Members?,” no. September, 2019.
P. S. H. Sihombing, “Analisis Efektivitas Penyebaran Informasi Pendidikan di Universitas Internasional Batam Melalui Media Sosial,” J. Inf. Syst. Technol., vol. 04, no. 04, pp. 19–33, 2020, [Online]. Available: https://journal.uib.ac.id/index.php/joint/article/view/1281.
H. Aulawi, M. A. Ramdhani, C. Slamet, H. Ainissyifa, and W. Darmalaksana, “Functional Need Analysis of Knowledge Portal Design in Higher Education Institution,” Int. J. Soft Comput., vol. 12, no. 2, pp. 132–141, 2017.
Eryc, “Perancangan dan Implementasi Aplikasi Sistem Pendaftaran Sidang KP, Skripsi dan Tesis Online dengan Metode Scrum,” J. Inf. Syst. Technol., vol. 2, no. 2, pp. 49–55, 2021.
U. F. Afifah, “Penggunaan Teknologi Informasi dan Komunikasi (TIK) dalam Knowledge Sharing pada PT. Indonesia Villa Jaya Batam,” J. Appl. Informatics Comput., vol. 3, no. 2, pp. 58–62, 2019, doi: 10.30871/jaic.v3i2.1688.
G. Gebreyohans, D. T. Croasdell, and M. Meshesha, “A Systematic Literature Review on Digital Knowledge Sharing in Higher Education,” Proc. Annu. Hawaii Int. Conf. Syst. Sci., vol. 2022-Janua, pp. 5483–5492, 2022, doi: 10.24251/hicss.2022.668.
S. Waheed, B. Hamid, N. Z. Jhanjhi, M. Humayun, and N. A. Malik, “Improving knowledge sharing in distributed software development,” Int. J. Adv. Comput. Sci. Appl., vol. 10, no. 6, pp. 434–443, 2019, doi: 10.14569/ijacsa.2019.0100656.
K. Chua, R. Thinakaran, and A. Vasudevan, “Knowledge Sharing Barriers in Organizations - A Review,” TEM J., vol. 12, no. 1, pp. 184–191, 2023, doi: 10.18421/TEM121-24.
C. Anastasia Kasodu, A. David Manuputty, and Sakiwan, “Evaluasi Penerapan Manajemen Layanan TI Menggunakan Framework COBIT 5 pada Subdomain APO09 Manage Service Agreements (Studi Kasus : Satuan Organisasi XYZ-Lembaga ABC),” J. Tek. Inform. dan Sist. Inf., vol. 4, no. 2, pp. 207–218, 2018, [Online]. Available: http://dx.doi.org/10.28932/jutisi.v4i2.744.
T. İRKEY, “Knowledge Management in It Service Management: a Systematic Literature Study,” Int. J. Manag. Adm., vol. 4, no. 8, pp. 281–302, 2020, doi: 10.29064/ijma.708283.
A. Mahmood, R. Tasmin, B. Saeed, and A. Saeed, “Tacit knowledge sharing in technology-based firms: Role of organization citizenship behavior and perceived value of knowledge,” Int. J. Sci. Technol. Res., vol. 9, no. 3, pp. 5296–5302, 2020.
G. R. El Said, “Understanding Knowledge Management System antecedents of performance impact: Extending the Task-technology Fit Model with intention to share knowledge construct,” Futur. Bus. J., vol. 1, no. 1–2, pp. 75–87, 2015, doi: 10.1016/j.fbj.2015.11.003.
C. Tesavrita and K. Suryadi, “Organization learning through effective knowledge sharing in SME’s: A conceptual model,” 2016 IEEE Int. Conf. Manag. Innov. Technol. ICMIT 2016, pp. 203–207, 2016, doi: 10.1109/ICMIT.2016.7605034.
E. F. S. Putra and D. I. Sensuse, “Faktor Organisasi, Individu dan Teknologi Terhadap Berbagi Pengetahuan di Universitas: Tinjauan Sistematis dan Meta Analisis,” Res. J. Comput. Inf. Syst. Technol. Manag., vol. 5, no. 2, pp. 69–78, 2022.
N. Ali, H. Sulaiman, and Z. Che Cob, “The Role of Information Technology for Knowledge Management Paradigm in Higher Education,” J. Inf. Syst. Res. Innov., vol. 4, no. 10, pp. 59–67, 2014.
J. L. Rice and B. S. Rice, “The application of the SECI model to multi-organizational endeavors; an integrative review,” Int. J. Organ. Behav., vol. 9, no. 8, pp. 671–682, 2005, [Online]. Available: http://www.usq.edu.au/extrafiles/business/journals/HRMJournal/InternationalArticles/Volume 9 Knowledge Mgt/Vol9No8Rice.pdf.
S. Dewi, D. S. S. T. . M. S. E. . MA.Sc., Ph.D., and D. I. R. B. M.B.A, “A Proposed Website Development Based on SECI Framework and Quality Function Deployment Methods (Case Study at Telkom Property),” Int. J. Curr. Sci. Res. Rev., vol. 06, no. 01, 2023, doi: 10.47191/ijcsrr/v6-i1-79.
M. Mahyarni, M. S. Idrus, F. Rohman, and N. Noermijati, “Knowledge Factors of Knowledge-Sharing Intention and Behavior,” Asia Pacific Manag. Bus. Appl., vol. 1, no. 2, pp. 103–115, 2012, doi: 10.21776/ub.apmba.2012.001.02.1.
N. D. Hoa, V. B. Thanh, V. T. Mai, L. Van Tung, and H. V. T. Quyen, “Knowledge sharing influence on innovation: A case of textile and garment enterprises in Vietnam,” J. Asian Financ. Econ. Bus., vol. 7, no. 7, pp. 555–563, 2020, doi: 10.13106/jafeb.2020.vol7.no7.555.
D. R. Pelealu, “The Effect of Knowledge Management System and Knowledge Sharing on Employee Performance and Loyalty,” Indones. Interdiscip. J. Sharia Econ., vol. 5, no. 1, pp. 371–389, 2022, doi: 10.31538/iijse.v5i1.2162.
M. Asrar-ul-Haq and S. Anwar, “A systematic review of knowledge management and knowledge sharing: Trends, issues, and challenges,” Cogent Bus. Manag., vol. 3, no. 1, 2016, doi: 10.1080/23311975.2015.1127744.
V. S. Do, T. Do Nguyen, M. D. Tran, V. N. Le, and Q. M. Doan, “Literature Review of Knowledge Sharing and Issues Raised for Vietnamese Universities,” J. Econ. Sustain. Dev., vol. 10, no. 18, pp. 136–144, 2019, doi: 10.7176/jesd/10-18-17.
T. Zheng, “A Literature Review on Knowledge Sharing,” Open J. Soc. Sci., vol. 05, no. 03, pp. 51–58, 2017, doi: 10.4236/jss.2017.53006.
R. V. D. Gonzalez and M. F. Martins, “Knowledge management: An analysis from the organizational development,” J. Technol. Manag. Innov., vol. 9, no. 1, pp. 131–147, 2014, doi: 10.4067/s0718-27242014000100011.

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under an Attribution 4.0 International (CC BY 4.0) that allows others to share — copy and redistribute the material in any medium or format and adapt — remix, transform, and build upon the material for any purpose, even commercially with an acknowledgment of the work's authorship and initial publication in this journal.