Analisis Pengalaman Pengguna Aplikasi Transportasi Umum dengan Metode User Experience Questionnaire
Abstract
Public transportation is very often used in developed countries, including Indonesia and one of the transportation that is currently rife in East Java is transportation using buses. This study aims to conduct a comparison between two public transportation applications in Surabaya and its surroundings, namely Gobis Suroboyo Bus and Transjatim applications using the User Experience Questionnaire (UEQ) method. This UEQ method is used to measure the quality of an application and is assessed from user experience based on six scales which are grouped into 3 quality aspects. In the course of this research, a questionnaire survey was conducted to users of the Gobis Suroboyo Bus and Transjatim applications and distributed to 97 respondents in the Gobis Suroboyo Bus application and 96 respondents in the Transjatim application. The results of the analysis of user experience on the Gobis Suroboyo Bus application and Transjatim application show that respondents have a positive impression. It can be seen in the mean value of 26 items that show positive evaluation (has a mean value> 0.8). Then on the results of the comparison of the two applications with UEQ from 6 scales assessed, the Transjatim application is superior on all scales compared to the Gobis Suroboyo Bus application with slightly different value results.
Downloads
References
R. Bayu Putra et al., “Dampak Nilai Pelanggan Dan Relationship Marketing Dalam Membangun Kepuasan Pelanggan Melalui Citra Merek Sebagai Variabel Intervening,” J. Teknol. Dan Sist. Inf. Bisnis, vol. 1, no. 2, pp. 39–48, 2019, doi: 10.47233/jteksis.v1i2.51.
J. A. Ariesandi, R. Resita, and Z. Salsbabila, “Kebijakan Transportasi Umum (Angkot) Untuk Menanggulangi Kemacetan Jalan,” J. Kebijak. Publik, vol. 11, no. 2, p. 77, 2020, doi: 10.31258/jkp.11.2.p.77-82.
A. Hamida and B. Kurniawan, “View of IMPLEMENTASI PROGRAM WIRA WIRI SUROBOYO DI DINAS PERHUBUNGAN KOTA SURABAYA.pdf.”
Z. P. Putra and A. Nugroho, “Pebandingan Performa Naïve Bayes dan KNN pada Klasifikasi Teks Sentimen Jasa Ekspedisi,” JOINTECS (Journal Inf. Technol. Comput. Sci., vol. 6, no. 3, p. 145, 2021, doi: 10.31328/jointecs.v6i3.2635.
Di. P. Mulya, “Analisa Dan Implementasi Association Rule Dengan Algoritma Fp-Growth Dalam Seleksi Pembelian Tanah Liat (Studi Kasus Di Pt. Anveve Ismi Berjaya),” J. Teknol. Dan Sist. Inf. Bisnis, vol. 1, no. 1, pp. 47–57, 2019, doi: 10.47233/jteksis.v1i1.6.
R. Noviardi, Y. M. Putra, and N. Pohan, “Optimalisasi Sistem Informasi Penjualan Berbasis Android Sebagai Media Promosi produk Cemilan Khas sumatera Barat Di HDD Snack menggunakan metode waterfall,” J. Teknol. Dan Sist. Inf. Bisnis, vol. 5, no. 3, pp. 371–376, 2023, doi: 10.47233/jteksis.v5i3.924.
I. Rosydi, A. Nugroho, and A. Ambarwati, “Sistem Monitoring BTS Pada Perusahaan Telekomunikasi Seluler Berbasis Aplikasi Mobile,” JOINTECS (Journal Inf. Technol. Comput. Sci., vol. 7, no. 3, p. 93, 2022, doi: 10.31328/jointecs.v7i3.3782.
J. Putra, D. R. Indah, and M. A. Firdaus, “Analisis Kepuasan Pengguna Pada E-Learning menggunakan Metode End User Computing Satisfaction,” J. Sisfokom (Sistem Inf. dan Komputer), vol. 12, no. 1, pp. 45–52, 2023, doi: 10.32736/sisfokom.v12i1.1575.
S. K. Dirjen et al., “Terakreditasi SINTA Peringkat 4 Meningkatkan Sistem Layanan Pelanggan Dengan Pendekatan Framework ITIL,” vol. 3, no. 1, p. 2022, 2018.
F. D. N. Annisa, J. N. U. Jaya, and S. Surmiati, “Evaluasi Pengalaman Pengguna Pada Aplikasi E-Wallet OVO dan GOPAY Dengan Metode User Experience Questionnaire,” J. Inf. Syst. Res., vol. 3, no. 3, pp. 242–251, 2022, doi: 10.47065/josh.v3i3.1527.
N. O. Hendrawan, E. M. A. Jonemaro, and M. T. Ananta, “Analisis Perbandingan Pengalaman Pengguna pada Aplikasi Halodoc dan Alodokter menggunakan User Experience Questionnaire (UEQ),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 7, no. 3, pp. 1030–1038, 2023, [Online]. Available: http://j-ptiik.ub.ac.id
D. Khuntari, “Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire,” J. Tek. Inform. dan Sist. Inf., vol. 8, no. 1, pp. 275–286, 2022, doi: 10.28932/jutisi.v8i1.4499.
A. Noor and E. L. Hadisaputro, “Analisis Pengalaman Pengguna Pada Aplikasi TIX ID Menggunakan Metode User Experience Questionnaire,” J. Inf. Syst. Res., vol. 3, no. 4, pp. 672–677, 2022, doi: 10.47065/josh.v3i4.1881.
R. Yuwono, A. Wibowo, S. H. Wijoyo, and R. I. Rokhmawati, “Analisis Pengalaman Pengguna Pada Aplikasi Mobile Banking di Indonesia Dengan Menggunakan Usability a dan User Experience Questionnaire (UEQ) (Studi pada JakOne Mobile dan BCA Mobile),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 6, pp. 5666–5673, 2019.
R. Gulla, S. G. Oroh, and F. Roring, “Analisis harga, promosi, dan kualitas pelayanan terhadap kepuasan konsumen pada hotel manado grace inn,” vol. 3, no. 1, pp. 1313–1322, 2015.
F. N. Hakim, “Analisis faktor yang mempengaruhi keputusan konsumen menggunakan jasa transportasi suroboyo bus Analysis of factors affecting consumers decisions using suroboyo bus transportation service,” vol. 23, no. 2, pp. 241–253, 2021.
B. T. Choudhary and B. Tulasi, “Recommender system for personalised travel itinerary,” Int. J. Electr. Comput. Eng., vol. 9, no. 5, pp. 4460–4465, 2019, doi: 10.11591/ijece.v9i5.pp4460-4465.
A. Sulistyowati and I. Muazansyah, “OPTIMALISASI PENGELOLAAN DAN PELAYANAN TRANSPORTASI UMUM (Studi pada ‘Suroboyo Bus’ di Surabaya),” IAPA Proc. Conf., pp. 152–165, 2019.
M. Azmi, A. P. Kharisma, and M. A. Akbar, “Evaluasi User Experience Aplikasi Mobile Pemesanan Makanan Online dengan Metode Design Thinking ( Studi Kasus GrabFood ),” vol. 3, no. 8, pp. 7963–7972, 2019.
I. D. Sabukunze and A. Arakaza, “User Experience Analysis on Mobile Application Design Using User Experience Questionnaire,” Indones. J. Inf. Syst., vol. 4, no. 1, pp. 15–26, 2021, doi: 10.24002/ijis.v4i1.4646.
Y. Sari, M. Arafah, and Novitasari, “Evaluasi Usability Sistem Informasi Akademik Dosen Menggunakan User Experience Questionnaire dan Heuristic Walkthrough,” J. RESTI (Rekayasa Sist. dan Teknol. Informasi), vol. 5, no. 2, pp. 247–253, 2021, doi: 10.29207/resti.v5i2.3022.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under an Attribution 4.0 International (CC BY 4.0) that allows others to share — copy and redistribute the material in any medium or format and adapt — remix, transform, and build upon the material for any purpose, even commercially with an acknowledgment of the work's authorship and initial publication in this journal.
