Sudirjo, Frans, Karno Diantoro, Jassim Ahmad Al-Gasawneh, Hizbul Khootimah Azzaakiyyah, and Abu Muna Almaududi Ausat. “Application of ChatGPT in Improving Customer Sentiment Analysis for Businesses”. Jurnal Teknologi Dan Sistem Informasi Bisnis 5, no. 3 (July 10, 2023): 283-288. Accessed October 11, 2025. http://jurnal.unidha.ac.id/index.php/jteksis/article/view/871.