PERLINDUNGAN HUKUM TERHADAP KONSUMEN PENGGUNA JASA PARKIR DI KOTA PADANG

Abstract

The use of parking services in public spaces in Padang City often causes polemics due to losses suffered by consumers, such as loss of vehicles or damage due to the negligence of service providers. This study aims to analyze the legal protection provided to parking service users in Padang City based on Law Number 8 of 1999 concerning Consumer Protection and regional derivative rules. This study uses normative juridical methods and legislative approaches as well as case studies in several parking points in Padang City. The results of the study show that consumers who use parking services still do not receive adequate protection due to weak supervision, the absence of minimum service standards, and the unclear liability clause between service providers and consumers. Therefore, it is necessary to affirm regulations and strengthen the legal responsibility of parking service providers as business actors.